Yadu Corporation’s goals are to meet or exceed our customers’ expectations and to ensure the consistency, performance, reliability, safety and value of our products and services through robust quality systems and management processes. We recognise the importance of delivering the highest possible levels of customer satisfaction in every aspect of our business, from initial contact, through product and service design, development and delivery, to after-sales care and technical support. Our Group Companies are committed to ensuring that the products and services they provide conform to customer and applicable statutory and regulatory requirements, delivering our key aim of enhanced customer satisfaction.
Every Yadu Corporation Company endeavours to:
- Maintain positive legal compliance to applicable statutory and regulatory requirements and conformance to the Yadu Corporation Sustainable Business Framework;
- Identify and pursue opportunities to enhance customer satisfaction;
- Communicate actively and regularly with our customers and other stakeholders;
- Provide mechanisms to raise issues or concerns regarding the quality of a product or service and to address those issues or concerns in a timely and appropriate manner;
- Motivate and empower our employees in achieving customer satisfaction by providing them with the necessary tools, knowledge, systems and work-place environment;
- Explore opportunities to innovate through technology, materials and work practices;
- Influence our contractors, suppliers and other organisations with whom Yadu Corporation has leverage to adopt our Sustainable Business Framework and to encourage and support the development of equivalent management systems;
- Establish clear accountability by assigning adequate resources and responsibilities for the effective management of risks to the quality of the product or service;
- Set objectives to drive continual improvement through efficient business processes, best sustainability practices and optimal customer relationships. Each Yadu Corporation Company shall sign up to this policy or develop an equivalent that shall be implemented throughout its operations.
This policy shall be reviewed periodically for its suitability and updated as necessary.